The Retention Engine for Your Mailbox

Your retention strategy shouldn’t stop at email and SMS. Direct mail is one of the most underutilized but highest-converting channels in eCommerce—especially when it’s personalized and triggered automatically based on customer behavior. That’s where PostPilot comes in.

PostPilot integrates seamlessly with your tech stack (Klaviyo, Shopify, Recharge, and more) to send physical postcards or handwritten notes at key moments in the customer journey—like after a first purchase, when a subscription is about to expire, or following a high-value cart abandonment.

Roswell’s partnership with PostPilot helps our clients boost LTV and reactivation rates by delivering high-impact messaging straight to customers’ mailboxes—no stamps, no spreadsheets, no guesswork.